Firstsource Solutions
Firstsource Solutions, a leading provider of business process management services, is headquartered in the United States and operates across key regions including the UK, India, and the Philippines. Founded in 2001, the company has established itself in various industries such as healthcare, telecommunications, and banking, delivering tailored solutions that enhance customer engagement and operational efficiency. With a focus on digital transformation, Firstsource Solutions offers a range of core services including customer care, revenue cycle management, and analytics. Their unique approach combines advanced technology with deep industry expertise, positioning them as a trusted partner for businesses seeking to optimise their processes. Recognised for their commitment to quality and innovation, Firstsource Solutions continues to achieve significant milestones, solidifying their market position as a frontrunner in the business process outsourcing sector.
DitchCarbon Score
How does Firstsource Solutions's carbon action stack up? DitchCarbon scores companies based on their carbon action and commitment to reducing emissions. Read about our methodology to learn more.
Industry Average
Mean score of companies in the Business Services industry. Comparing a company's score to the industry average can give you a sense of how well the company is doing compared to its peers.
Industry Benchmark
Firstsource Solutions's score of 69 is higher than 84% of the industry. This can give you a sense of how well the company is doing compared to its peers.
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Firstsource Solutions's reported carbon emissions
In 2024, Firstsource Solutions reported total greenhouse gas (GHG) emissions of approximately 12,642,800 kg CO2e for Scope 2 and 19,933,000 kg CO2e for Scope 3, with no emissions recorded for Scope 1. The previous year, 2023, saw emissions of about 10,991,0 kg CO2e for Scope 1, 16,867,060 kg CO2e for Scope 2, and 26,655,000 kg CO2e for Scope 3. Firstsource has made significant strides in reducing its carbon footprint, achieving a remarkable 68.97% reduction in Scope 1 emissions and a 7.02% reduction in Scope 2 emissions from FY 2022-23 to FY 2023-24. Additionally, the company has improved its overall GHG emissions intensity by 11.54% during the same period. Looking ahead, Firstsource has set ambitious targets to reduce its Scope 1 and Scope 2 emissions by 30% by 2030, using 2022 as the baseline year. The company is also committed to achieving net zero emissions by 2050 across all scopes, demonstrating its dedication to sustainability and climate action. These initiatives reflect Firstsource's proactive approach to mitigating its environmental impact and aligning with industry standards for climate responsibility.
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| 2020 | 2021 | 2022 | 2023 | 2024 | |
|---|---|---|---|---|---|
| Scope 1 | 465,700 | 000,000 | 0,000,000 | 000,000 | - |
| Scope 2 | 7,879,690 | 00,000,000 | 00,000,000 | 00,000,000 | 00,000,000 |
| Scope 3 | 555,680 | 000,000 | 000,000 | 00,000,000 | 00,000,000 |
Industry emissions intensity
Location emissions intensity
Reduction initiatives & disclosure networks
Companies disclose and commit to reducing emissions to show they are serious about reducing emissions impact over time. They can also help a company track its progress over time.
Firstsource Solutions is participating in some of the initiatives that we track. This may change over time as the company engages with new initiatives or updates its commitments. DitchCarbon will update this information as it becomes available.
