Fcr
FCR, or First Contact Resolution, is a leading provider of customer experience solutions headquartered in California. Established in 2006, the company has made significant strides in the industry, focusing on enhancing customer interactions across various sectors, including telecommunications, retail, and technology. FCR is renowned for its innovative approach to customer service, offering a range of services such as contact centre solutions, technical support, and customer engagement strategies. What sets FCR apart is its commitment to first contact resolution, ensuring that customer issues are addressed efficiently and effectively. With a strong market position, FCR has garnered recognition for its exceptional service quality and operational excellence, making it a trusted partner for businesses seeking to improve their customer experience.
DitchCarbon Score
How does Fcr's carbon action stack up? DitchCarbon scores companies based on their carbon action and commitment to reducing emissions. Read about our methodology to learn more.
Industry Average
Mean score of companies in the Services Auxiliary to Financial Intermediation industry. Comparing a company's score to the industry average can give you a sense of how well the company is doing compared to its peers.
Industry Benchmark
Fcr's score of 49 is higher than 72% of the industry. This can give you a sense of how well the company is doing compared to its peers.
Let us know if this data was useful to you
Fcr's reported carbon emissions
In 2023, FCR reported total carbon emissions of approximately 9,836,000 kg CO2e for Scope 1 and about 11,234,000 kg CO2e for Scope 2. This data reflects a commitment to transparency in emissions reporting, with no Scope 3 emissions disclosed. FCR has set ambitious climate targets, aiming to reduce its Scope 1 and Scope 2 greenhouse gas emissions by 46% by 2030, using 2019 as the baseline year. This target aligns with the Science Based Targets initiative (SBTi) and is part of a broader commitment to achieve net-zero emissions by 2050. Additionally, FCR plans to measure and reduce its Scope 3 emissions as part of its long-term strategy. Historically, FCR has made strides in emissions reduction, achieving a 10% decrease in GHG emissions over a five-year period from 2015 to 2019. The company also set a target in 2019 to reduce its normalized carbon intensity by 9% by 2021, based on 2018 levels. FCR's headquarters is located in Canada, and its emissions data is sourced directly from First Capital Real Estate Investment Trust, ensuring a consistent approach to sustainability across its operations.
Unlock detailed emissions data
Access structured emissions data, company-specific emission factors, and source documents
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2023 | |
|---|---|---|---|---|---|---|---|---|
| Scope 1 | 1,960,000 | 0,000,000 | 0,000,000 | 0,000,000 | 0,000,000 | 0,000,000 | 0,000,000 | 0,000,000 |
| Scope 2 | 5,650,000 | 0,000,000 | 0,000,000 | 0,000,000 | 0,000,000 | 00,000,000 | 00,000,000 | 00,000,000 |
| Scope 3 | - | - | - | - | - | - | - | - |
Industry emissions intensity
Location emissions intensity
Reduction initiatives & disclosure networks
Companies disclose and commit to reducing emissions to show they are serious about reducing emissions impact over time. They can also help a company track its progress over time.
Fcr is participating in some of the initiatives that we track. This may change over time as the company engages with new initiatives or updates its commitments. DitchCarbon will update this information as it becomes available.
